Refund policy

Returns, Cancellations & Refund Policy

At Nest & Co Marketing, we aim to provide high-quality marketing services and a positive client experience. Please read our policy carefully before purchasing any service package or project.

Cancellation Period

Clients may request to cancel a service within 30 days of purchase, provided that work on the project has not yet commenced.

Once onboarding, strategy development, creative work, or campaign execution has begun, the service will be considered in progress and may no longer be eligible for a full refund.

To request a cancellation, please contact us at nestandcomarketing@outlook.com.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • The service has not yet started
  • No deliverables have been created or provided
  • Cancellation is requested within the eligible timeframe

If work has already begun, refunds may be partially issued to reflect work completed, time invested, or resources allocated.

How to Request a Cancellation or Refund

To start a request, please contact:

nestandcomarketing@outlook.com

Include:

  • Your name
  • Order or invoice number
  • Service purchased
  • Reason for cancellation or refund request

Requests submitted without contacting us first will not be processed.

Service Issues

If you experience any issues with your service, deliverables, or communication, please contact us immediately so we can review the situation and work towards a resolution.

We are committed to making things right wherever possible.

Non-Refundable Services

The following are generally non-refundable:

  • Custom marketing strategies or consultations already delivered
  • Completed design, branding, or content work
  • Digital marketing campaigns that have already launched
  • Retainer services after the billing period has begun
  • Sale or discounted service packages
  • Gift cards or promotional credits

Exchanges / Service Adjustments

If you wish to change your service package, we will do our best to accommodate adjustments where feasible. Any price difference between services may apply.

Refund Processing

Once your refund request has been reviewed, we will notify you whether it has been approved.

If approved, refunds will be processed to the original payment method within 10 business days. Please note that banks or payment providers may take additional time to complete the transaction.

If more than 15 business days have passed since approval, please contact us at nestandcomarketing@outlook.com.